FREQUENTLY ASKED QUESTIONS

Returns and Shipments

What is your return policy?

Due to the organic nature of the products offered, I am not able to accept returns on teas, herbal blends and botanicals. If your candle arrives damage, please reach out to me via email with your order # reason for exchange and photos showing proof of damaged goods.

Do you offer free shipping?

Yep! On every US order over $100, where applicable. Use code: FREESHIPALWAYS

How long will my order take to ship?
Your order will generally ship within 1-2 business days of processing. If you have a rush request, please send me a note at chillology.tearoom@gmail.com and we’ll do our best to make it happen. I am a parent, employed full time and a student, so life around here is productively busy.

Where is my package?

All online orders will receive tracking information via your confirmation email. If your package hasn’t turned up, I recommend checking with your local mail carrier first. 

I do not accept responsible for packages lost by the carrier or shipped to the incorrect address. However, I will do my best to compromise where possible.

Products

How do I use your products?
The teas, herbs and botanical can be brewed using a loose leaf brewing basket or single serve steeping pot and our powders are can be used to make lattes.

What does your teas taste like?
Each tea, herb and botanical has its own distinct taste profile. Select the tea you are interested in and and scroll to read about its taste. The best way to find out is by purchasing the tea and brewing it :-)

Are your products organic?
Our teas and herbs are all sustainably grown, harvested and sourced from single tea farmers across the major tea producing countries across the globe with certified organic or organically-grown ingredients. Some are organically grown while others are conventionally grown. Both, however, are good and nutritious, having the same health benefits.

My candles are made with phthalate-free, coconut apricot wax and cotton wicks along with environmentally friendly, fragrance oils. If burned as instructed, and in moderation, you and your home should be just fine.

Are your products cruelty free, kosher certified, and vegan?

All teas/tisanes offered are vegan and cruelty free, honey is not a vegan product. Our products are not kosher certified.

Do your products contain any sugar or sweeteners?
Nope. The loose leaf teas, botanical and herbal blends are simply what they are; dried good from the tea plant or various dried flowers and herbs. No added sugars or sweeteners.

What are the nutrition facts?
I currently do not provide nutritional facts on any of our teas/herbs/botanical, I provide ingredient facts. To know the nutrition facts of the Hojicha Powder, you may find them in the specific product item’s gallery.

Do you have samples?
As a small. sole proprietor company I am not able to offer samples at this time! If you have a question about the product, please send a note to chillology.tearoom@gmail.com

Please Note: I do not put our products on sale. Their value is based on materials and fair labour practices, which I try to not let be affected by the traditional consumption cycle.